Focusing internal audits to improve performance targets and compliance

The UK National Health Service have concluded that having targets for target sake doesn’t improve patient care i.e. performance outcomes. This happens in organisations where the focus of audit, risk and performance management is on the improvement of a KPI. This also has an adverse effect on staff behaviour with evidence of people playing the READ MORE

Compliance, Corporate culture and senior management

Compliance – Senior Managers Competence Regime (SMCR), why it affects us all? SMCR outlines a set of responsibilities and conduct risks.  Ultimately this leads to the conclusion that the only way Senior Managers of Financial Service organisations can demonstrate their compliance is to measure the corporate culture they are responsible for managing.  This set of READ MORE

Feedback & Participation – Audit, risk & assessment

Feedback to and from “The Crowd” is not optional when striving for business success Crowd source auditing is effective because it involves “The Crowd” (i.e. the people who experience what is being audited). They feedback their experiences of what is really happening on a day-to-day basis – they are, after all, the ones who know READ MORE

Introducing HPO Clearview

Introducing HPO Clearview the only block chain platform built by experts who understand the impact corporate culture has on risk to compliance and performance. Its about making the invisible, visible. Its not how people behave that counts, it’s the impact on results. HPO Clearview is the perfect tool for helping you audit risk, compliance, performance READ MORE

Cultural Analytics turning qualitative to quantitative data

Have you ever noticed that following poor business performance, for example, Deepwater Horizon, Stafford Hospital and Supply chain failures, subsequent investigations always reveal that the cultural and behavioural conditions must have existed for the poor performance to emerge and become a reality? The article outlines how people’s behaviour can be the subject of audit and READ MORE

Block Chain Auditing – Breaking through Organisational Silos

How block chain auditing can help you see the woods from the trees. I recently read a very interesting article by Dr Jacqueline Conway from Waldencroft titled “The cost of organisational silos”. In the article Dr Conway describes how organisational silos conceal risk and cites the example of UBS; “These executive leaders believed that the READ MORE

Organisational Culture – Businesses urged to ‘do more’ to win public contracts

Why Organisational Culture is more important than price to many public sector bodies Reports are emerging that supports the movement towards organisational culture being effectively managed in order to win public sector contracts.  A part from the usual factors there is to be a focus on bidders to demonstrate a: Reduction of modern slavery and READ MORE

What is an audit? What is objective evidence? How do you audit culture?

Auditing mechanistic and organic systems. What objective evidence do we really need? There are two types of system, mechanistic and organic or social.  Mechanistic systems can be predetermined, and people have no choice but to comply, drive out variation, focused on outputs & are managed by SPC, Six Sigma, KPIs etc.  When we audit these READ MORE