Measuring process effectiveness to improve performance

How to improve process effectiveness and mange risk.


Our Challenge

Process effectiveness is based on defining the necessary activities, responsibilities and controls needed to manage part or the whole organisation.  Ordinarily the framework of processes is defined to give visibility to what is required, aid communication, manage risk and create teamwork.  The focus being on the effective delivery of desired system or process outputs and outcomes.

For example, documents, process flow charts, process maps, procedures, system diagrams are useful, but they are mental model.  They are pictures of the real world to aid understanding, but they are not the real world.

Consequently, audit the effectiveness of a process, we check the evidence that shows each activity in the documentation has been carried out as required.  What is more difficult is to put a number or risk level to this evidence and what it means to the delivery of process and system outputs and outcomes.

Equally it is also difficult to measure the non-documented real world in which the process naturally operates as part of the everyday activities.

Creating a holistic view of process effectiveness comprising documented and non-documented evidence is the challenge.

Our Solution

HPO Clearview collects and analysis data from those people who operate within or are impacted by the process in order to assess what is really happening within the scope of the process or system, its culture

Subsequently, a risk profile is created by analysing their experiences are analysed and reported against the process objectives to produce a risk profile.

To this can be added reduced human auditing on the mental constructs, i.e. the documented processes, procedures and controls to form a holistic picture of process effectiveness.

Reports can be reviewed to pinpoint where risk is emerging within the process so improvement activity can be targeted.

In addition, as the evidence is available then process effectiveness can also be shown against governance or clauses of an international standard at the same time.  This helps demonstration to external third parties such as customers and accreditors that risk to compliance is being managed.

This saves time and money, reduces administration and ensures that audit reports are focused on risks to process and business effectiveness.


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