How to improve surveys and inspections to capture experiences rather than value judgements.
Often surveys and inspections are based on questions with either scoring methods such as 1 to 5, very bad to very good or tick boxing.
Whilst these provide information and records, they are blunt tools with little added value from analysis.
For example, what does good mean? It means different things to different people. What does very bad look like? Is it a 2 out of 10 or a 3, what do these scores mean? So, the person answering must make a value judgement that that makes the results less reliable.
Equally asking questions is problematic, for example How good is your manager at communicating? Again, what does good look like, what is being communicated, who is the manager? What is the expected outcome or impact of the question? The challenge is therefore how to generate better and more meaning surveys and inspections without incurring more cost.
HPO Clearview is cloud based tool that simply ignores visible scoring systems, questions and tick boxing. It starts from a different premise in terms of the design or any inspection or survey.
Instead there is a focus on experiences and the impact of the subject matter on them. It’s their reality and as there is no scoring system or questions the value judgements are removed. In addition, the data is automatically analysed for its importance to the effective delivery of business outcomes, for example customer or staff satisfaction.
For inspections there is a focus on defining exactly what is to be looked at and what is being looked for. What does good or bad look like. This builds intelligence in the inspection, removes inconsistences between inspectors, embeds good practice.
Records and changes
- Space is available to record findings, improvements and issues
- Audit trails are automatic
- Removes paper and admin and makes changes at the touch of a button.