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Science & Insights

Feedback & Participation – Audit, risk & assessment

Feedback to and from “The Crowd” is not optional when striving for business success

Crowd source auditing is effective because it involves “The Crowd” (i.e. the people who experience what is being audited). They feedback their experiences of what is really happening on a day-to-day basis – they are, after all, the ones who know this best.

No amount of traditional auditing can hope to collect this depth or breadth of evidence, especially as much of it is behavioural that, by its nature, is variable and often inconsistent. Giving the Crowd a voice benefits the organisation by exposing previously invisible risks posed by current operating practices. It is these that affect the delivery of outcomes, objectives and governance requirements. Whatever documents may show, it is the reality of current practices and behaviours that creates most of the risk and it is this that RSVista captures, analysis and reports.

Having involved the Crowd, providing them with effective feedback of what they are saying and what you are doing about it is critical to keeping them involved and motivated to do more, encouraging this empowerment of their ‘voice’. The organisation’s ability to respond to feedback from audits, either traditional or Crowd sourced, in the optimum way helps to drive business success. The effectiveness of the overall feedback cycle, Crowd to Organisation to Crowd, drives the organisation’s ability to proactively change to manage risk. Rather than re-actively after unplanned events occur. This is a key part of the organisational eco-system, with feedback stimulating growth and adaption, so that the organisation can continue to succeed. Choke this feed back cycle at any point and the organisation’s life-blood stops, the eco-system falters and the organisation becomes slower to adapt. That drives increased risk of failure to the delivery of business outcomes and compliance.

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The Business Eco-system – ‘No feedback leads to poor organisational performance

In conclusion

Giving Feedback to the Crowd is therefore just as critical as getting feedback from it. This isn’t an optional extra or something for others to do! All Managers at all levels must understand why both forms of feed back are critical. The results of audits, what they are showing and what is being done with the results must be communicated to the Crowd on a regular basis to reinforce, through increased understanding, the key part they play. If not, they will have no reason to engage further and feedback will be stifled.

About the author: Ian Rosam from HPO Risk Solutions is the creator of unique intellectual property to measure risk and business culture to business and compliance management outcomes. A system thinker, author and facilitator supporting the implementation of ERM and Management systems. Ian has worked in many different industry sectors.

Categories
Science & Insights

Cultural Analytics turning qualitative to quantitative data

Have you ever noticed that following poor business performance, for example, Deepwater Horizon, Stafford Hospital and Supply chain failures, subsequent investigations always reveal that the cultural and behavioural conditions must have existed for the poor performance to emerge and become a reality?

The article outlines how people’s behaviour can be the subject of audit and assessment.  Cultural analytics turns qualitative data into quantifiable management information.  This allows organisational risk, conduct risk and compliance and performance management risk created by the business culture to be exposed.

HPO-Whitepaper-Cultural-Analysis-Blockchain-2

About the author: Ian Rosam from HPO Risk Solutions is the creator of unique intellectual property to measure risk and business culture to business and compliance management outcomes. A system thinker, author and facilitator supporting the implementation of ERM and Management systems. Ian has worked in many different industry sectors.

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Academy & Learning

How do you measure corporate culture – the art?

How do you measure corporate culture?

Measuring corporate culture – the art

This video explains the art to measuring corporate culture without using surveys, or auditors. Real examples show how new techniques make what is currently invisible visible so that emergent risks to be identified and managed, a true predictor of risk.

About the author: Ian Rosam from HPO Risk Solutions is the creator of unique intellectual property to measure risk and business culture to business and compliance management outcomes. A system thinker, author and facilitator supporting the implementation of ERM and Management systems. Ian has worked in many different industry sectors.

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Business Case & News

Supply chain management auditing the risk

An article exploring the assessment of conduct risk, operational risk and compliance to enable supply chain management. This uses blockchain technology to include everyone in the supply chain and expose risk to overall chain performance management objectives.

To view the article click here

About the author: Ian Rosam from HPO Risk Solutions is the creator of unique intellectual property to measure risk and business culture to business and compliance management outcomes. A system thinker, author and facilitator supporting the implementation of ERM and Management systems. Ian has worked in many different industry sectors.